Microsoft Teams Call Reporting

Access to detailed information on users, departments, locations, specific numbers, conferences, queues and response groups.

All conferences can be viewed here for a selected date range including summary and participant details.

The dashboard gives a snapshot view of communications usage within teams. Users define the layout of the dashboards, selecting the required monitors, apply filters and can “click through” for easy access to other areas of the system.

The call details maps out caller and callee information allowing for in depth analysis of individual calls.

Report assistant guides users through the process of creating a new report applying filters to ensure the relevance of information delivered. Report styles and format can be set, and all reports can be run either on an ad-hoc basis, scheduled to run automatically or saved as a template for future use.

The conference details displays both summary and detailed information on selected conferences.

The trend maps show activity over a defined date range. There are 3 trend maps showing details on Employee, Response Group/Queue and Numbers (Inbound or Dialed).

View trends of User Adoption, Call Quality and Employee Productivity. Date range can be defined and further filters applied including Organisation Unit, Location and Employee.

An unlimited number of user profiles can be created to broaden or restrict access to features including at an individual or organisational level.

The calls page list all call types for a selected date range and allows for filtering and sorting to ensure quick and easy access to only relevant data.

Threshold alerts, deliver instant notifications based on ring time, talk duration, call cost and call error category.