Understanding Microsoft Teams calling plan pricing

When it comes to enabling calls to regular phones in Microsoft Teams – Microsoft 365 Business customers have two options, the first of these options is to use Microsoft Calling plans.

Microsoft now offer several calling plan options in the United Kingdom which are:

Microsoft Teams Phone with Pay-As-You-Go Calling Plan

Includes Teams Phone Standard and Licensed users can call out to numbers and are charged on a per-minute basis.

Microsoft Teams Phone with Domestic Calling Plan (Zone 1 – UK)

Includes Teams Phone Standard and Licensed users can call out to numbers located in the country/region where you are assigned in Microsoft 365.

This plan includes 3000 minutes per month.

Teams Phone with International Calling Plan

Includes Teams Phone Standard and Licensed users can call out to numbers located in the country/region where you are assigned in Microsoft 365, as well as 196 countries.

Includes 3000 mins in the country/region where you are assigned in Microsoft 365 and 1200 international minutes in 196 countries/regions.

Microsoft calling plan pricing varies between Microsoft regions but Microsoft calling plan pricing uk as of 10/1/25 are set out below:-

Microsoft Teams Phone with Pay-As-You-Go Calling Plan – £8.20 per user/per month

Microsoft Teams Phone with Domestic Calling Plan – £12.30 per user/per month

Teams Phone with International Calling Plan – £26.30 per user/per month

* per minute rates can be found here

Please note prices do not include VAT.

What’s included in the Microsoft Teams Calling Plan Cost:

Microsoft Teams Phone with Pay-As-You-Go Calling Plan

This includes the Teams Phone Standard Licence and a Pay as you go Calling Plan, per minute rates can be found here. Calling is paid either by Post-pay invoicing or pre-purchased Communication credits.

Microsoft Teams Phone with Domestic Calling Plan (Zone 1 – UK)

This includes the Teams Phone Standard License and 3000 minutes of calling in the country/region where you are assigned in Microsoft 365.

Teams Phone with International Calling Plan

This includes the Teams Phone Standard License and 3000 minutes of calling in the country/region where you are assigned in Microsoft 365 and 1200 international minutes in 196 countries/regions.

What’s not included in the Calling Plan Microsoft Pricing:

Your base licence/subscription to Microsoft 365 is not included in the price so to use these products you must already have a Microsoft 365 Subscription that includes teams or Teams Essentials with AAD. The price also doesn’t include any additional minutes, Additional minutes will be charged per minute using communications credits.

Phone numbers and emergency locations

With Calling Plans in Microsoft 365, every user in your company must have a unique direct inward dial (DID) phone number and a corresponding validated emergency address. You can also specify an emergency location within the emergency address (e.g., an office number or floor number).

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FAQ:

Can I Transfer phone numbers to Microsoft 365?

It’s easy to transfer your phone numbers from your current service provider to Teams. After you port your phone numbers to Teams, Microsoft will become your service provider and will bill you either direct or via your CSP for those phone numbers.

What types of phones and devices are supported?

Microsoft partners with Yealink, Polycom, Creston, Audiocodes and Lenovo to develop and certify a vast portfolio of desk phones, conference phones, meeting room systems and headsets that deliver high-quality and reliable calling experiences.

I answer calls for another person. Will I be able to do this with Teams Calling plans?

Yes, as long as your in the same tenant you can delegate your phone number to be answered by another person or for another person to make calls on your behalf. However, each person involved needs to be on Teams Calling.

Can I really use Teams Calling from anywhere?

Yes, anywhere you have a Teams device with an internet connection.

If I use Teams calling on my mobile, do I have to give out my mobile number?

No, Teams calling uses a separate number (your DiD) given to you when teams calling was setup for you, this will ring on any of your teams devices, including your mobile or tablet assuming Teams is installed as an app.

How do I prevent calls outside of working hours?

By using Presence status, you can set yourself to “Do not Disturb” which will send calls to Voicemail. Alternatively you can set “Quiet Times” to automatically stop notifying you of calls outside of your working hours.

Case Study

Calling identity

By default, all outbound calls use the assigned phone number as the caller ID. The recipient of the call can quickly identify the caller and decide whether to accept or reject the call. You can however change this if required to for example the companies main number.

What are the Key Admin features

Cloud PBX
Number Porting
Multi-level Auto Attendant
Multilingual IVR
Call Queue
Music on Hold
Global Call Routing
Location based routing
Emergency Location Based Routing
Exchange Calendar Call Routing
Multi-site Support
24×7 Customer Support
Single Sign-On
Local Numbers
Toll-free Numbers
Company & User Phone Numbers
Extensions
Integrated Calling Plan
Bring Your Own Calling Plan – (Direct Routing)
Performance Reports
Quality of Service Reports
Call Logs
Call Monitoring
Call Analytics
Call Quality Dashboard
Device Management
Media Bypass Support
Expanded SBC Support Common area phones

What are the key calling features?

Call Control
Call Park
Call Forwarding
Call Transfer, Supervised & Blind
Call Delegation
Call Screening
Call Hold
Call Logs
Call Blocking
Do Not Disturb/Breakthrough
Distinctive Ringtones
Group Call Pickup
Shared Line Appearance
Visual Voicemail
Voicemail-to-email
Caller ID
One Touch Calling
Dial by Name or Number
Add Participant to a 1:1 call
Presence
Outlook Integration
Calling built into Microsoft Teams
Teams Desktop & Mobile App
Teams Certified Devices
Integrated Audio Conferencing
Unique Conferencing Dial Ins
Conferencing up to 250 Participants Call answer/initiate (by name and number)

The second option would be to use Microsoft Teams Phone Standard this gives you the licence to enable the features for calling regular phones but does not tie you to the Microsoft Teams Calling plan cost or minutes.

This enables 3rd party direct routing or operator connect where you can use a direct routing specialist such as ourselves to provide your minutes and did (Phone number). The cost for this at the time of writing the article is:

Teams Phone Standard – £6.60 per user/per month

Solutions Direct Routing Calling Plan – £7 per user/per month

* Please note prices are exclusive of VAT

What’s included in the Solutions Direct routing Calling Plan Cost:

Included in Solutions Direct routing and Operator Connect Calling Plan Cost is 2000 minutes per month to UK 01, 02, 03 numbers and 2000 minutes per month to UK mobiles (O2, Vodafone, EE, Three and Gamma Mobile). International numbers can be dialled if your security settings allow this – however these calls and premium rate numbers will be charged at a per minute rate.

As part of this cost you also get our SIP Trunk call manager which gives advanced calling, advanced anti-fraud and reporting features on top of what is already offered within the Microsoft 365 platform.

Included minutes are pooled at the tenant level and every user gets their own unique did (phone number) as part of the price.

What’s not included in the Solutions Direct routing Calling Plan Cost:

Your base license/subscription to Microsoft 365 is not included in the price so to use these products you must already have a Microsoft 365 Business Subscription. The price also doesn’t include any additional minutes, Additional minutes will be charged per minute.

Advantages of Direct routing and Operator Connect ?

You get 25% more minutes included, which are pooled at tenant level so minutes not used by less regular phone users can be utilised by your heavier phone users. The audio quality is better and you don’t have to worry about having to top up with communication credits part way through a month if you go over your bundle.

You are simply billed for any additions like a traditional service at the end of the month complete with full Call Detail Reporting.

What is the difference between Direct Routing and Operator Connect ?

Direct routing gives more flexibility and control, ideal for scenarios where Existing PSTN Infrastructure (Session Border Controllers or voice trunks) need to be used as part of the Solution – this tends to be in larger environments. However, this flexibility increases complexity.

Operator Connect doesn’t offer this co-existence but in turn allows for easier administration directly within the Teams Admin Centre and removes the dependency on PowerShell – Allowing for a simpler experience. Operator Connect also Guarantees Quality of Service through direct interconnects into the Microsoft Azure Peering Service (MAPS).

When comparing like for like business scenarios direct routing and operator connect offers an enhanced feature set and cost savings when compared to Microsoft calling plan pricing uk.

Further details for Teams Direct routing can be found here

We will always advise you of the best option for your business and circumstances so please give us a call on 0121 289 4477 or email: info@solutions4it.co.uk