Worcester Cathedral

We moved all traffic streams running on the same network IP range (admin, Paxton door entry, CCTV, organ, tills etc.) onto a VLAN (Virtual Local Area Network). This enables separate distinct network “bubbles” for each device/ department. By doing this, we were able to prevent future conflicts resulting from the network being overloaded, including security breaches.

Due to legacy applications in their system, particularly on their accounts package, the Cathedral remains unable to make the jump to the Cloud. Without access to the Cloud, remote working during successive lockdowns was very difficult. At no additional cost, the Solutions helpdesk used their support agent tool to allow remote connections and facilitate remote working.

Solutions4IT have established clear external visibility of the entire IT landscape at Worcester Cathedral.

This means issues are quickly and efficiently dealt with, and we have gained improved service levels. When a user calls our helpdesk, we immediately see what all Cathedral technologies are doing.

If the caller reports a problem, for instance with the door entry system, we can pinpoint whether it’s a network communication issue, or whether it’s related directly to the entry system mechanics. Before we were involved, the Cathedral just didn’t know exactly who to contact. Was it a CCTV company query, an account’s package problem, or a maintenance job? Too often, users felt fobbed off with the recurring mantra “you need to speak to someone else”.

Now, with just one point of contact, difficulties are resolved.

We are now the sole provider of core technology services at Worcester Cathedral. Worcester Cathedral now looks at their various services (internet, servers, telephones etc.) as a tidier “whole”. This avoids lengthy discussions and delays whilst the root cause is identified. We promptly run diagnostic tests and investigate possible hardware faults. Instead of passing you off to other service providers, we own the problem and take full “accountability”.